Today, customer expectations are higher than ever before, and online retailers are expected to deliver perfect servicing while navigating an uncertain and unpredictable landscape of the post-pandemic period. The COVID-19 outbreak has dramatically strengthened the e-commerce industry, and this growth will continue to rise in the coming year.
With the shift to online sales, businesses have to rethink aligning with the new realities. Probably, the major change is the importance of online reviews bei