It’s essential for your eBay business to keep your seller review high, as a continued low score can eventually lead to you being avoided from selling on eBay. When you’re selling off on eBay customer feedback is essential to your success. Buyers can leave a general review for their transaction with you, either positive, neutral or negative, and they can also leave Detailed Seller reviews.
Detailed Customer feedback provides a buyer with the opportunity to leave informative feedbacks about their experience with their dealing with you as an eBay seller. The below four areas that buyers can give reviews are: A correct description of the item, Communications, Shipping and handling charges, and Shipping time.
While the Detailed Seller review is needful for buyers to determine how reliable a seller is, for the seller it can result in a lot of pressure and worry about maintaining a high review. A low seller review can affect your seller performance as well, and where your listing surfaces. Follow these simple tips to keep your high eBay seller review:
Avoid any damage to the items you are sending by parceling them carefully. Putting a bit of cash on bubble wrap and boxes could save you money in the long term if you can avoid returns and complaints, and will help you keep a high seller review on eBay.
Write the description of your product with full detail that the customer wouldn't need photographs to know precisely what they are buying. Write the story using bullet points or short paragraphs so that the buyer can easily understand what the product is and the condition that it's in.
Be honest and upfront about any flaws, defects or marks. If you try to mislead or brush over any errors, the buyer is likely to be disappointed when they receive the product and leave negative feedback or return the item.
Don't use stock photos, mainly when you are selling used items. Take images from all angles, and take individual pictures of any marks or dent that you have mentioned in the description.
The most crucial part of maintaining your eBay seller review is keeping the buyer happy. However hard a customer may be, be relaxed and patient when you chat with them. Do whatever it takes to keep them happy; keep in touch, apologize, and offer a refund if need be.
Make it transparent in your listings how buyers can get reach and how fast they can expect you to give replies. If you discover you are often being asked the same question, consider including the answers in your listings to lessen the number of inquiries you have to respond to.
If you include the tracking information for each parcel in eBay then buyers can see the status of their items and it will reduce the number of questions about their delivery.